Widerrufsrecht

RETURNS

MAKING YOUR RETURN

Under the Consumer Contracts Regulations Act 2013, customers have 14-days from the day of receipt to return their order. Please follow the returns procedure set out below, if there is in any way a problem with your order do not hesitate to contact us at enquiries@North-Peak.co.uk

1. Write at the bottom of your order slip all the details of the product(s) you are returning such as name and barcode along with ticking whether you would like a refund or an exchange.

2. Package your item(s) in the bag the order was delivered in and combine the return form within the package. If you are without the original packaging, we recommend using a similar mailing bag to protect the item(s).

3. North Peak does not cover the cost of making a return, we recommend using a Royal Mail tracked mail service as some couriers will refuse to deliver to a PO BOX address.

4. Ensure you keep the proof of postage until the refund is processed. All returns should be sent to the address below:

North Peak Returns
PO BOX 344
ORMSKIRK
L40 8AE

ITEM EXCHANGE

Prefer to exchange your item? No problem, follow the step-by-step returns procedure set out above and request an 'exchange' we ask you to enclose your invoice in the returned parcel with a written reason why you are returning the item, this speeds up the process for our returns team when reviewing. 

It is recommended that you contact us enquiries@North-Peak.co.uk regarding exchanges, as we are able to offer stock updates & can reserve your correct size for you. 

For a comprehensive list of North Peak's terms and conditions, please see here. 

RETURNS TERMS & CONDITIONS 

We understand that clothing is a difficult entity to get right, and items will need to be tried on. Any items returned to us that are applicable for a refund must be unworn* and in the same condition as they were when sent out, unless the item has been established as faulty with our customer service team firstly. 

*'Unworn' - items that are categorised as unworn are those that are visibly unworn, have no smell (including aftershave), and are in no way damaged. Items that have had tags or labels removed will be classified as worn and are not applicable for a refund. 

If there is a problem with an item(s) or an order you purchased from us, customers will need to contact our customer support team to report the problem, click here to email our team. Do not return your order until an investigation has been logged from our customer support. Under the Consumer Rights Act, 2015 - if an item is faulty, customers have up to 30-days from the day of purchase to return an item for a refund. Thereafter, each case will be assessed individually, and a decision will be made at the discretion of North Peak.